Dear Brothers and Sisters,

May the peace and blessing of Allah SWT be upon you all.

As you all are aware, we are going through unprecedented and testing times.

We are sure of day to day changes and happenings due to the Covid-19. Umrah has been suspended until further notice by the Saudi authorities and the Hajj and Umrah Ministry. And we have not heard anything about the Hajj 2020 yet, whether it is going ahead or will be suspended this year Allah forbid. We are awaiting confirmation from the Hajj Ministry and once we find out we will be informing you our valued clients about our next procedure Inshallah.

We are working hard to try and assist customers as quickly as possible and would like to apologise for any inconvenience. However, the financial market is totally crashed, and we NOT received any refund from hotels, visa and transport department in Saudi Arabia. Therefore, we would recommend our customers not to cancel the Umrah trip and postpone it to next year or next available term.

So far, most of the airlines have made refunds to our online accounts and not via bank transfers hence giving cash or cheque is not possible now, it will take some time to process.

Are eligible for Rebooking and Travel Voucher options:

Travel voucher for ticket value with a validity of 12 months from date of issue.

Customers with flight bookings for travel on or before 30 June 2020 can rebook their flights to any destination within the same region without a rebooking fee or paying fare difference.

Meanwhile, we would like to thank customers for their patience and ask you all to please cooperate with Haji Tours and have faith and trust in Allah SWT, only He can get us through these troubled times. Inshallah.

We will be continuing to issue alerts throughout our Social Media channels addressing the key concerns that clients may have with respect to Coronavirus.

On behalf of all of us at Haji Tours, we wish you and your loved ones to stay well during this Pandemic.

The entire Haji Tours Team.

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Hajj Delegation Medical Support

British Hajj Delegation Medical Support

The British Hajj Delegation a not-for-profit charity provides ‘on the ground’ medical advice, support and basic GP treatment during the days of Hajj in Mina. The clinical services are usually operational for around 3 weeks. During Hajj 2009/1430 there were approximately 23,000 British pilgrims performing Hajj and in total almost 3000 patients were supported within the three weeks


Each year up to eight Doctors volunteer to take part in the British Hajj Delegation’s medical team. The Doctors are all General Practioners (GP’s), fully qualified and practice in the United Kingdom. Furthermore they are all registered with the British Medical Association (BMA), the body responsible for overseeing medical practice in the UK. The team of Doctors consist of both male and female Doctors.

All the Doctors are volunteers and therefore are not paid for their time and work. Many of the Doctors need to find a locum (Doctor providing temporary cover) at their own costs to cover their work whilst they are away from their surgeries or clinics.


The first point about the clinic is that it is a free service and run entirely by volunteer Doctors. The clinic in Makkah is set up in hotel rooms. They are very basic and are not intended to replicate a GP’s surgery in the UK. The clinic is usually open for around 14 to 16 hours every day leading to the actual days of Hajj and again for a few days after Hajj. However please do check the opening times when in Makkah. There is usually a separate consultation room for males and females. There is a short form to fill in before seeing the Doctor, copies of which are available at the British Hajj Delegation’s base.

The clinic is then relocated to Mina during the actual days of Hajj. In Mina clinic is normally located in the “Europa” camp. However do check with us in Makkah before the Hajj days. The clinic does not operate on the Day of Arafat and the following morning back in Mina.

Medication is either provided free of charge or you will be given the name of the medicine to purchase from the numerous pharmacies in Makkah.